Refunds, duplicate charges and missing Crystals
Completed purchases on laffi are generally final and non-refundable. If something went wrong, like a duplicate charge, Crystals that never arrived or a record that looks wrong, contact us promptly and we'll look into it.
Completed purchases on laffi are generally final and non-refundable. If something went wrong, like a duplicate charge, Crystals that never arrived or a record that looks wrong, contact us promptly and we'll look into it.
Check your Crystal activity first
- Tap your Crystal balance in the top bar to open Invite & Earn.
- Open Crystal activity. It shows every change to your balance, with a transaction ID for each one.
- Find the entry you're asking about and tap Copy next to its transaction ID.
Duplicate charges, missing Crystals or unauthorized payments
Contact us promptly if you:
- were charged twice for the same purchase
- paid but didn't receive your Crystals
- see a transaction you didn't make
- think a record in your activity is incorrect
Once we've checked, we may correct the record, add replacement Crystals or issue a refund.
If Crystals were taken for a feature you then didn't get, and we confirm a system failure caused it, we'll put those Crystals back. This fixes your balance, but it isn't a cash refund of your original purchase.
Asking for a refund
Refunds are only given where the law requires them, or where the purchase page or a refund policy says so. Any refund terms for a purchase are shown on the purchase page before you pay. Crystals can't be exchanged for cash.
If you think you have a valid reason for a refund, include:
- the order number, transaction date and amount
- the transaction ID from Crystal activity
- why you're asking for a refund
We or the payment provider may check the order, whether your Crystals were delivered and how they were used, and then decide whether to approve the refund. We can't guarantee a refund.
If a refund is approved, we may take back the Crystals from that purchase, plus any bonuses or rewards that came with it. If you've already spent them, the same amount may come out of your current or future balance.
Get help from a person
Tap the chat bubble at the bottom right of laffi and ask for a person — we'll create a ticket and reply in the app and by email. You can also email [email protected].
You can also raise a dispute with your payment provider, following the law and the provider's rules.
Was this helpful?
Your feedback shapes what we write next.