Why do I see "not enough Crystals"?
You see "Not enough Crystals for this reply" when your Crystal balance is lower than what the model you picked needs for its next reply.
You see "Not enough Crystals for this reply" when your Crystal balance is lower than what the model you picked needs for its next reply.
Why it happens
Each AI reply uses Crystals. How many depends on the model you chose, your story's memory, and the reply itself, and each reply is settled on actual usage. Before a reply starts, laffi checks that your balance covers the selected model. If it doesn't, the message isn't sent and you see this notice. Reply suggestions use Crystals too, so they can show the same message.
Your balance can also be lower than you expected because some reward Crystals expire. See "Crystal expiry and spending order" for how long each type lasts.
Purchased Crystals don't expire just because time passes. If you hold Crystals with different expiry dates, the ones that expire soonest are used first.
What you can do
- Check your balance. Tap the Crystal balance in the top bar to open Invite & Earn. Crystal activity lists every change to your balance, each with a transaction ID. Balance details shows which Crystals are expiring soon.
- Try a different model. In the chat, open Story model. Each model shows its typical usage (1× is the baseline). A model with lower usage may fit your current balance.
- Earn Crystals. If rewards are available to you, Invite & Earn shows the missions and invitations you can complete and what each one pays.
- Buy Crystals. If purchases are available to you, the price and terms are shown in the app at checkout. You must be 18 or older to buy.
Crystals can't be transferred between users or exchanged for cash.
Still think your balance is wrong?
If Crystal activity doesn't explain your balance, tap the chat bubble at the bottom right of laffi and ask for a person — we'll create a ticket and reply in the app and by email. If you're in a chat and can't see the bubble, open your account menu and choose Feedback, or go to any other page. You can also email [email protected]. It helps to include the transaction ID from Crystal activity.
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When Crystals expire and which are spent first
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